Service Restoration Update
We continue to make progress in restoring services following the outage impacting our core banking provider.
Our provider has begun restoring systems in phases, and we are pleased to share that debit card transactions are processing and payroll direct deposits have begun posting to member accounts. Please note that payroll deposits are being processed individually, which means not all deposits will appear at the same time. If you are expecting a payroll deposit and do not yet see it reflected, we encourage you to contact us for assistance.
Recovery efforts remain ongoing, and services will continue to be brought back online only after they have been fully restored and validated to ensure the integrity of member data and transactions.
At this time, we do not have an estimated time for full restoration of all services. Some systems may remain unavailable while recovery work continues.
The outage was caused by a hardware failure within our provider's infrastructure. There is no indication of a data breach, cyberattack, or compromise of member information.
We understand how disruptive this situation has been and sincerely appreciate the patience and support our members have shown throughout the recovery process. We remain committed to providing updates as new information becomes available.
Available Services
- Debit card transactions are processing
- Payroll direct deposits are beginning to post
- In-branch deposits and withdrawals remain available
- Account balances are available by calling or texting us at 716-665-7000
- Members expecting payroll deposits or needing account assistance should contact us at 716-665-7000
Services Still Experiencing Disruptions
- Home Banking
- Mobile Banking App
- Online account access
- Some transaction history and balance reporting features
Last Updated: September 17, 2026 1:50 PM
